Gamers expect developers to exceed preconceived expectations on a regular basis but when developers fail to reach a basic standard of quality, the gamers revolt… even more than usual.
The concepts and visual fidelity in these games are absolutely amazing, however the quality of them is declining. Prior to the ability to patch out bugs, developers would delay their game if it was not ready. Currently, in 2014, developers ask themselves at deadline; “Is this game playable enough that we can have a day one patch available to allow us time to fix the bugs people will find at launch?”
Think about the amount of patches you receive for every game. There are games you don’t play, you thought were long dead, still getting patches. Don’t get me wrong, patches are great but their existence is being abused. A patch should fine tune an already amazing thing or make it better not fix a broken thing to make it playable.
Sometimes a developer’s day one patch and game still equal a busted product. Who knows why? Maybe the product was great but the ending sucked and gamers riot. Then what?
1. Give you what you want for free
The most infamous example of this, still, is Bioware making large changes to the way they ended their amazing series, Mass Effect. But that ending though… Many gamers were very vocal in their dissatisfaction of it and demand it be changed. Bioware obliged. The new ending filled in holes and questions many players had about the fate of their squad as well as extended monologues by your Shepard that illuminated their fates as well. All in all, these endings were more clarification than outright change.
Shortly before The Sims 4 launched, the developer revealed that pools and toddlers would not be immediately available at launch. Gamers flipped out. So the developer exclaimed “Fine! HERE!” and delivered pools. No word on toddlers.
2. Give you what you wouldn’t normally get… for free.
Ask your parents about the great PSN Outage of 2011. It was roughly six weeks of hell. It ruined the launch of a few games such as Brink which shipped broken but was fixed via patches as its multiplayer centered gameplay grew stale before Sony could get their shit together. Sorry, that previous sentence was kind of convoluted. Basically, Brink was a broken game at launch that was quickly forgotten because nobody could play it properly despite it being fixed. In response, Sony offered better security and a handful of games (you probably already owned) as an apology.
3. Do what the judge tells them to do.
The best example of this also just happened recently. Sometimes a developer or manufacturer will make a promise so large that it is crosses the line of being hype or promotion, that it becomes a lie. Such is the case with Sony and their Vita. A judge decided sony overstated the Vita’s ability to cross-play and remote-play games on the PS3. As a result, owners are entitled to some money back or a voucher. The spin being that Sony complied with the law in the end and cared about its consumers to reimburse them.